TERMS AND CONDITIONS FOR PASSENGERS (ADRIATIC SEA)
Passengers, their luggage and accompanied vehicles are carried subject to the International Treaties and Conventions and the general conditions of carriage (collectively referred to as “General Terms and Conditions”) as these conditions were determined by Anek-Superfast Ferries “ANEK SA – SUPERFAST ENDEKA (HELLAS) INC. & CO JOINT VENTURE” (hereinafter referred to as “the Company”). These General Terms and Conditions include exclusions and limitations of carriers’ liability for death, illness or for damage to or loss of vehicles and luggage or for delay or deviation. Copies of the General Terms and Conditions of carriage of the Company are available upon request.
WE PROTECT OURSELVES AND OTHERS FROM CORONA VIRUS WE STAY RESPONSIBLE!
Passengers shall not travel if they have symptoms of COVID-19 infection (cough, runny nose, fever, sore throat, shortness of breath and other respiratory symptoms) or have had contact with a COVID-19 patient within 14 days prior to the trip.
1. BEFORE AND DURING THE BOARDING OF THE SHIP
Passengers must comply with the following control measures during boarding:
- - Social Distancing A minimum distance of 1.5 meters between passengers (and simultaneous use of a mask ) should be observed. The ship's crew will oversee the boarding process and scrutinize the respect of the foreseen distances.
- - Completing the "Pre-boarding" and "Passenger Locator" forms and handing them to the purser of the ship in charge together with the ticket during boarding and before departure
- - Touchless temperature screening is implemented to all passengers before boarding
2. DURING THE TRIP
Passengers must necessarily comply with the following precautionary measures during the trip:
- - We keep wearing our mask both in indoor areas as well as on the deck areas of the ship. We make sure that the mouth and nose are covered, we do not touch the mask while wearing it, we dispose of the mask immediately into a trash bin after use and we wash our hands.
- - We cover our coughing or sneezing with the inside of the elbow or with a paper towel which we dispose of it immediately throwing it into a trash bin.
- - We wash our hands regularly and thoroughly with soap and water or an alcoholic solution and avoid contact of the hands with the face (eyes, nose, mouth). The use of gloves does not replace hand washing.
- - We keep safety distances from other passengers around us (> 1.5 meters)
- - We avoid crowded spaces
- - We avoid contact with people who have symptoms of a respiratory infection
- Please see the respective flyer of the National Public Health Organization (EODY)
- - It is recommended that passengers arrive at the port of departure on time to facilitate the check-in process before boarding.
- - In case passengers experience respiratory symptoms during the trip they must report it immediately to the ship's crew.
- - If passengers develop respiratory symptoms after the trip, they should seek medical help immediately and inform their doctor about the history of the trip.
3. DENIAL OF BOARDING
Based on the above, if the crew members who carry out the control measures during the boarding assess that:
- - The passenger has symptoms which indicate a COVID-19 infection or
- - The passengers’ answers on the "Pre-boarding" form before boarding indicate that there has been contact with a person with COVID-19 infection or
- - the passenger refuses to use a mask on the ship
- the the passenger will be denied boarding the ship and the applicable provisions for the use of tickets at a later date or for their cancellation will apply.
- In cases (1) and (2) the trip will be denied for 14 days or if the passenger has been ill he/she will have to provide a medical certificate stating that the criteria for the termination of precautionary measures for a patient with COVID-19 are met as defined by the National Public Health Organization (EODY).
Timetables – Fares
Fares and timetables listed in the catalogue of the Company are based on conditions existing at the time of print. If any conditions should change after the time of print, the Company Anek-Superfast Ferries reserves the right to make changes to the timetable, the fares and the routes or to refrain from contractual obligations without prior notice. The Company Anek-Superfast Ferries however is not liable for any damages resulting thereof. The aforementioned conditions include any kind of unforeseeable circumstances like an increase in fuel prices or currency fluctuation. In the unlikely event that contractual obligations may not be fulfilled, the customer is entitled to a full refund of payments made. The Company cannot be held liable for any delays caused by third parties, port authorities, or extreme and unusual weather conditions. Schedules are subject to change without prior notice.
Reservation Requirements
In compliance with international SOLAS regulations and EU Law (Council Directive 98/41/EC of 18th June 1998), passengers are required to supply the following information during reservation: Name and Surname, Gender, Date of birth, Nationality, Contact phone number, Type and Registration number of vehicle (if applicable). Passengers from non-European Union (and non-Schengen) countries are required to supply the following additional information: Passport number and expiry date, Visa expiry date (if required).
The provisions of Presidential Decree no. 23/1999 "Registration of persons traveling by passenger ships operating to or from Greek ports in accordance with Directive 98/41/EC/1998", are amended, according to PD 102/2019 (A΄ 182).
To make that possible, tickets are issued BY NAME and specifically must include:
- - PASSENGER’S LAST NAME
- - PASSENGER’S FIRST NAME (in full)
- - GENDER: MALE/FEMALE
- - NATIONALITY (i.e. GR)
- - DATE OF BIRTH (Day/Month/Year)
Passengers must also present their identity card or any other official documents (i.e. passport, driver's license etc.) as a proof of identity to the vessel's authorized personnel or Port Authority, during ticket control at embarkation.
Ticket Validity
Tickets are valid for one year from the date of issue (not print or reservation) except for tickets with special fare that have restricted validity. A ticket is not transferable unless otherwise provided by law. The person allowed to travel is the person named on the ticket (passage contract). Change of a passenger’s name and surname on an issued ticket is not acceptable. The Company reserves the right to request passengers to present valid identification documents before travelling and will not be held liable if a passenger -other than the person entitled to travel under a ticket- who has presented identification documents to the Company corresponding to the passenger named on the ticket has travelled and/or has been reimbursed.
Exchange Rate
The fares of tickets purchased in other countries or onboard may differ due to fluctuations in the exchange rate.
Cancellations - Refunds
You can find the cancellation policy of the ferry company under Changes & Cancellations page.
Open Tickets
A ticket converted to open date ticket is valid for one year from the date of issue (not print or reservation) of the initial ticket and, if cancelled, it is refunded according to the cancellation policy of the initial ticket.
Passengers with an open return ticket must reserve their return journey well in advance through the travel agency, Premium Sales Agent, port agency or the offices of the Company, where reservation and payment were made. Open return fares are always calculated based on the low season fare. In the event that a passenger travels in shoulder or high season or during a period in which a new tariff is in force, then the difference between the current and the pre-paid fare has to be paid by the passenger. Reservation takes place according to availability. The Company cannot always secure the reservation of the passengers on their desired travel dates or accommodation type. Alternative travel dates or accommodation types may be offered.
Lost Tickets
In case of a lost ticket, the passenger must immediately notify the issuing travel agent, Premium Sales Agent, port agent or the Company. The reprinted ticket can only be picked up by the travelling passenger with valid identification at the port of departure. Note: At check-in, all passengers must provide a valid identification card or passport.
Discounts
Following passengers are entitled discounted fares: a) infants, b) children, c) senior citizens, d) students, e) youths f) members of specific automobile associations & camping clubs, g) Aneksmart or Seasmiles loyalty club members. Valid proof that passengers are entitled discounted fares should be presented upon reservation and during check-in. Discounts should be claimed upon reservation. After the voyage, no fare may be refunded.
Unaccompanied Children
The Company does not accept reservations for children under 15-years of age who are not accompanied by adults. Reservations for young people between 15 to 18-years of age can be accepted upon specific written permission by the parent or legal guardian for the unaccompanied voyage. Appropriate forms are available at the offices of the Company.
Disabled passengers
On board our vessels there are specially designed cabins with easy access and operation to accommodate disabled passengers. Due to a limited number of such cabins, it is necessary to reserve in advance. For further assistance, please call the Customer Service Direct Line.
Pets
On board our vessels there is a number of kennels available, which are necessary to be booked in advance. Furthermore, there is a limited number of cabins available for pet carriage. It is also necessary to reserve these in advance. Unaccompanied pets are not acceptable.
Owners or guardians are required to have their pet’s valid health documents with them while travelling (EU citizens are additionally required to have their EU Pet Passport) and follow all entry regulations. For all cats, dogs and ferrets a valid rabies immunization document is mandatory. For more information, please always check with your veterinary. Pets are not allowed indoors (bars, restaurants and other public areas) or in vehicles (unless you have booked camping on board), while access to the vehicle deck is forbidden during crossings. While walking on the open decks, pets are required to wear a muzzle and be on a leash, accompanied by the pet owner or guardian. The pet owner or guardian is held fully responsible for the care, safety and hygiene of the pet and for adhering to all laws and regulations related to the above.
Furthermore, pet owners are solely responsible for any possible harm or damage caused by their animals to any third party. Excluded from the above-mentioned restrictions are animals that guard and assist people with disabilities that may accompany their owners. Owners must hold the appropriate certificates for these animals. Note: Carriage of live animals (other than pets) is governed by the cargo terms and conditions of the Company. For more information, passengers should contact the Customer Service department of the Company.
Camping on Board
Camping on board is permissible from April 1st to October 31st. The passengers travelling with a caravan or a camper should check in at least 3 hours prior to the scheduled departure time. Delayed arrival of a camper may hinder boarding on the open deck. Due to the limited space for camping on board, it is advisable to book well in advance. For safety reasons, cooking and the use of gas or fire by camping-on-board passengers is strictly forbidden. Please pay special attention to the camping on-board instructions available on board. Camping on board is permitted for clients traveling with vehicles officially registered as camping vehicles, campers and caravans. Regular cars and/or minibus vehicles are not permitted for camping on board. Any vehicles that are not registered as camping vehicles will not be permitted for camping on board and clients will be denied access to the open deck.
Meals & Drinks
Meals and drinks are not included in the price of the ticket.
Personal Belongings
Passengers may hand in their valuables for safekeeping at Purser’s Office, if their total value does not exceed 500€. The Company is not responsible for the loss of money or valuables left in open storage spaces or in cabins. Please, report the loss of any personal item to the Reception Desk on board during the voyage or call the Customer Service Direct Line. Personal belongings that have been left in vehicles will not be accessible during the voyage since entry to the garage is prohibited after ship’s departure.
Boarding Procedure / Entry Regulations
Due to our compliance with the security regulations of the ISPS (International Ship and Port Facility Security) code, all passengers are kindly required to proceed to the embarkation area, at least 3 hours prior to the scheduled departure time. All passengers are required to present their boarding card, a valid passport or ID, their vehicle’s license as well as any valid document that proves that they are entitled discounted tickets (if they have such tickets) during check-in and to the vessel’s authorized personnel. The Company reserves the Company’s rights to deny embarkation to any individual who, according to the best of Company’s knowledge, does not appear to possess valid travel documents or fails to prove, beyond a doubt, his/her identity. In the event of a fine being imposed on the Company by the immigration office, the amount will be charged to the passenger who failed to provide the proper legal documents. The Company cannot be held responsible in the event that authorities prevent a passenger from continuing his/her journey. In the event of immigration officials refusing entry, the passenger will be sent back to his/her departure place at his/her own expense. We would recommend that citizens of all states contact the appropriate consulate for details. Infants and children also require official documents of identification. All persons and all items brought on board the Vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. If a passenger boarded on the Vessel wishes to disembark prior to departure, he/she must take all their carrying luggage and/or vehicle. In the case of vehicles of all kind, please bear in mind the possibility of you being unable to remove them from the vessel’s garage due to their pre-arranged parking positions. Carriage of guns, cartridges, explosive, flammable, combustible and in general hazardous materials is strictly prohibited.
Currency on board
The currency used on board is Euro. Exchange Office or ATM cash points are available. Major credit cards are accepted.
Telecommunications & Internet
The following communication options are available on board:
- - The use of personal cellular (mobile) phones during the entire duration of the voyage. There are different rates for this satellite roaming service. For any information about the rates of this service, please contact your mobile network provider.
- - Wireless Internet connection (Wi-Fi) during the entire trip.
Modification of Terms
The Company reserves the right to modify or even unilaterally renew the above General Terms at any time, even after the completion of the booking process and is under no obligation to inform the passenger in advance. Indicatively, the Company may modify the terms of cancellations - refunds - open tickets due to changes in the existing national or European legal framework, as amended specifically due to the COVID-19 pandemic and the consequent travel restrictions.