Frequently Asked Questions F.A.Q

Once the booking is finalized, the system shows the total cost and guides you on how to proceed with payment. We accept all cards (Visa, Master, Amex) and PayPal.

When the reservation is finalized, a confirmation email with all booking data and a bank transaction receipt will be emailed to you. Please make sure you have entered your email address correctly while making the booking.

If you have provided us with your right email address and the confirmation has not reached you, please also check your  junk & spam folders in your email, just in case.

Otherwise, please contact us at customer@ferries.gr 

Maybe this departure is not available or not released yet. Please contact us at info@ferries.gr and we will be happy to assist you.

All ferry companies for international routes and domestic routes (to Greek islands and Greek mainland), provide a P.T.A. ticket. (Paid in Advance), which you can collect before departure at the local port agency. There, you need to show your I.D. or passport and the reservation codes which will be on your cnfirmation email.

E-ticket - Web Check-in

- If your selected ferry company offers an e-ticket option QR-Code, your confirmation email will also include your e-ticket, and or information on how to proceed with web check-in and get your e-tickets.
In that case all you need to do is print it out the web check-in confirmation (or save it on your mobile device) and present it upon embarkation.

- For Adriatic lines and Turkey lines, it is necessary to check the travel documents at the port office BEFORE boarding the ship.

When you book online, web check-in / e-ticket ability is marked with QR-Code, to each shipping company offering this service. A few of them do not support web check-in / e-ticket so you need to print your tix at the local agent. In any case, you will find the appropriate web check-in link or your e-ticket attached, and or the tickets pickup points, at the bottom of your booking confirmation email.

If you want your tickets posted to you, we offer the following shipping options:

• Courier within Greece - €9 (1-2 working days for delivery)
• Courier rest of Europe - €25 (2-3 working days for delivery)
• Courier USA, Other Countries - €29 (3-4 working days for delivery)
• Express Register Post - €15 (15-20 working days for delivery)

Yes, we can post them to your hotel. We will need to know your check-in date and under which name is your hotel booking.

At least two (2) hours for International routes and one (1) hour for Domestic trips in advance .   

On board there are several types of outside (with window or porthole) and inside cabins for one, two, three and four passengers.

Yes, you can book an one bed cabin just for yourself. 

We advise you to book at your earliest convenience, especially if you travel during the high and peak season (May to September), due to limited availability 

-ATTENTION-
Registration of details of companion animals travelling on passenger vessels on the routes from/to Greece and Greek islands. We inform you that in the context of the implementation of Law 4830/2021 "New framework for the well-being of companion animals - Program "ARGOS" and other provisions", passengers travelling with pets must necessarily fill in the "Pet Travel Declaration Questionnaire", which is in effect as of today, Friday 23/09/2022, and hand it over to the ship's Chief Accountant upon boarding along with their ticket. The owners or guardians are required to have their pets’ valid health documents with them while travelling (EU citizens are additionally required to have their EU Pet Passport), to follow all entry regulations and to be responsible for their care, safety and hygiene during the journey. For all cats, dogs and ferrets a valid rabies immunization document is mandatory.

If you want to change your departure date or cancel a booking, please contact us at your earliest convenience at customer@ferries.gr. Check our Terms & Conditions for more detail. 

According to the Greek Law, your ticket is a formal receipt. That’s why you need to keep your coupons after checking in.

In case that you need an invoice for your company's use, after booking, please send us an email at info@paleologos.gr

There is no common answer for all cases. However, for flights departing from Athens (El. Venizelos Airport), it is advisable to allow at least four (4) hours from the estimated time of arrival at the port to the time of departure of the flight.

For arrivals at intermediate ports where the transit time from the port to the airport is usually much shorter, it is advisable to allow at least 2-3 hours.