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Cancellation Fees :
1.
A-Ships Management :
- Cancellation up to 30 days before departure: 100% refund.
- Cancellation from 29 days till 7 days before departure: 75% refund.
- Cancellation from 6 days till 24hours before departure: 50%
refund.
- For non-show tickets there is no refund.
- The refund is only made by the agency that has issued the ticket.
1a.
Adria Ferries :
- Up to 20 days before departure: a fee equal to 20% of the ticket
price is payable by the Passenger.
- From 19 days and up to 5 days before departure: a fee equal to 30%
of the ticket price is payable by the Passenger.
- From 5 days and up to 1 day before departure: a fee equal to 50%
of the ticket price is payable by the Passenger.
- After said times: a fee equal to 100% of the ticket price is
payable by the Passenger.
2.
Aegean Flying Dolphins :
- Up to 14 days before departure date: 100% refund on tickets value.
- Up to 7 days before departure date: 75% refund on tickets value.
- Up to 12 hours before departure date: 50% refund on tickets value.
- Cancellations made in less than 12 hours before departure are NOT
entitled to a refund.
Open tickets are valid and can be used for one year after their
first date of issue.
2a.
Aegean Sea Lines :
HIGH SEASON :
27/04/24 - 12/05/2024 & 01/06/2024 - 08/09/2024
- 100% cancellation up to at least 7 days before the scheduled
departure time or tickets are converted to open date.
- 50% cancellation up to at least 12 hours before the scheduled
departure time or tickets are converted to open date.
- From 12 hours to at least 4 hours before the scheduled departure
time, tickets can be converted to an open date.
- Tickets issued on the day of travel are canceled up to half an
hour after issuance and necessarily at least three hours before the
scheduled departure time.
- After departure, the tickets are not canceled and are not
converted to an open date, while changing the date is not possible.
LOW SEASON :
All other dates except those mentioned in HIGH SEASON
- 100% cancellation up to at least 3 days before the scheduled
departure time or tickets are converted to open date.
- 50% cancellation until at least 3 hours before the scheduled
departure time or tickets are converted to open date.
- Under three hours and up to at least one hour before the scheduled
departure time, tickets can be converted to an open date.
- Tickets issued on the day of travel are canceled up to half an
hour after issuance and necessarily at least two hours before the
scheduled departure time.
- After departure, the tickets are not canceled and are not
converted to an open date, while changing the date is not possible.
2b.
Aegean Shipping
Company :
- More than 24 hours before departure, 100% refund.
- Less than 24 hours before departure, 50% refund.
3.
Aegean Speed
Lines :
- 100% Cancellation up to 14 days prior to departure.
- 75% Cancellation up to 7 days prior to departure.
- 50% Cancellation up to 12 hours prior to departure.
- No refund from 12 hours until departure.
- Tickets can be changed to open status 4 hrs prior to departure.
- Tickets made open can be replaced up to one year after their
issuance date, and only once.
4.
Aegeon Pelagos :
HIGH SEASON :
15/12/23 - 07/01/24,
15/03/24, 18/03/24, 26/04/24 - 12/05/24 & 20/06/24 - 08/09/24
- Up to 14 days prior to departure: Tickets are cancelled without
charge or can be converted to open date tickets or for another
departure date.
- From 13 days and up to 7 days prior to departure: A 25%
cancellation charge is applies of alternatively tickets can be
converted to open date tickets or for another departure date.
- From 6 days and up to 2 hours prior to departure: A 50%
cancellation charge is applied or alternatively tickets can be
converted to open date tickets or for another departure date.
- 2 hours prior and up to the departure: 50% cancellation charge is
applied and the tickets cannot be converted to open date tickets or
for another departure date.
- After departure: Tickets cannot be cancelled or converted to open
date tickets or for another departure date.
LOW SEASON :
All the other dates except those mentioned in HIGH SEASON
- Up to 1 hour prior to departure: Tickets are cancelled without
charge or can be converted to open date tickets or for another
departure date.
- 1 hour prior and up to the departure: 50% cancellation charge is
applied and the tickets cannot be converted to open date tickets or
for another departure date.
- After departure: Tickets cannot be cancelled or converted to open
date tickets or for another departure date.
5.
ALKO Ferries :
- Up to 7 days prior to the scheduled departure of the ship: Tickets
can be cancelled without cancellation penalties (100% refund) as
long as the whole body of the ticket is returned.
- Up to 4 days prior to the scheduled departure of the ship: Tickets
can be cancelled with a 75% refund of the fare, as long as the whole
body of the ticket is returned.
- Up to 1 day prior to the scheduled departure of the ship: Tickets
can be cancelled with a cancellation penalty of 50% (50% refund), as
long as the whole body of the ticket is returned.
NOTE :
All tickets may be changed into Open-Date Tickets up to one (1) hour
before the time of scheduled departure.
After departure :
Tickets cannot be cancelled or changed into Open-Date Tickets and
the date of travel may not be changed.
Tickets are cancelled by the company’s Central Offices and Central
Agents and cannot be cancelled over the phone. Interested parties
must hand over the tickets to the aforementioned agencies or
offices.
6.
Alpha Lines :
HIGH SEASON
:
24/05/2024
-
30/09/2024
Up to
4
days from the scheduled travel date:
- Return fare without cancellation fees.
- Convert tickets to open date tickets.
- Convert tickets to new travel date tickets.
Up to
2 hour before departure:
- 50% refund of the fare or convertion to open date tickets or new
travel date tickets.
- Return fare without cancellation fees for proven reasons of force
majeure.
Until departure time:
- The fare is not refundable.
- Tickets are not converted to open date tickets.
- Tickets are not converted to new travel date tickets.
- Conversion of tickets to open date tickets for proven reasons of
force majeure.
- Conversion of tickets into new travel date tickets for proven
reasons of force majeure.
After departure:
- The fare is not refundable.
- Tickets are not converted to open date tickets.
- Tickets are not converted to new travel date tickets.
Open date tickets:
- Open date tickets are cancelled without charge if they were
originally issued as open date tickets.
- Tickets that have been converted to open date tickets are subject
to the cancellation conditions applicable to the original tickets.
LOW SEASON :
01/10/2024
-
17/11/2024
Up to 24 hours from the scheduled travel date:
- Return fare without cancellation fees.
- Convert tickets to open date tickets.
- Convert tickets to new travel date tickets.
Until departure time:
- 50% refund of the fare or convertion into open date tickets or new
travel date tickets.
- Return fare without cancellation fees for proven reasons of force
majeure.
After departure:
- The fare is not refundable.
- Tickets are not converted to open date tickets.
- Tickets are not converted to new travel date tickets.
Refunds of fares are made only by the agencies that have issued the
tickets.
7.
ANE of Kalymnos :
- If canceled up to 7 days before the scheduled departure date, you
are entitled to a 100% refund of the ticket amount. The ticket can
also be converted to an "open ticket".
- If canceled up to 4 hours before the scheduled departure date, you
are entitled to a refund of 50% of the ticket amount. The ticket can
also be converted to an "open ticket".
- If canceled up to 1 hour before the scheduled departure date, you
are entitled to a refund of 50% of the ticket amount.
- You can convert your regular ferry tickets to "Open Dated" up to 4
hours before your scheduled departure.
- Ticket validity: Expires one year from the date of reservation.
8.
ANEK Lines :
HIGH SEASON :
15/12/23 - 07/01/24,
15/03/24, 18/03/24, 26/04/24 - 12/05/24 & 20/06/24 - 08/09/24
- Up to 14 days prior to
departure: Tickets are cancelled without
charge or can be converted to open date tickets or for another departure
date.
- From 13 days and up to 7 days prior to departure: A 25%
cancellation charge is applies of alternatively tickets can be converted to
open date tickets or for another departure date.
- From 6 days and up to 2 hours prior to departure:
A 50%
cancellation charge is applied or alternatively tickets can be converted to
open date tickets or for another departure date.
- 2 hours prior and up to the departure: 50% cancellation charge is applied and the tickets cannot be converted to open date tickets
or for another departure date.
- After departure: Tickets cannot be cancelled or converted to open
date tickets or for another departure date.
LOW SEASON :
All other dates except those mentioned in HIGH SEASON
- Up to 1 hour prior to departure: Tickets are cancelled without
charge or can be converted to open date tickets or for another departure
date.
- 1 hour prior and up to the departure: 50% cancellation charge is applied and the tickets cannot be converted to open date tickets
or for another departure date.
- After departure: Tickets cannot be cancelled or converted to open
date tickets or for another departure date.
9.
ANEK / SUPERFAST :
DOMESTIC LINES
HIGH SEASON :
15/12/23 - 07/01/24,
15/03/24, 18/03/24, 26/04/24 - 12/05/24 & 20/06/24 - 08/09/24
- Up to 14 days prior to
departure: Tickets are cancelled without
charge or can be converted to open date tickets or for another departure
date.
- From 13 days and up to 7 days prior to departure: A 25%
cancellation charge is applies of alternatively tickets can be converted to
open date tickets or for another departure date.
- From 6 days and up to 2 hours prior to departure: A 50%
cancellation charge is applied or alternatively tickets can be converted to
open date tickets or for another departure date.
- 2 hours prior and up to the departure: 50% cancellation charge is applied and the tickets cannot be converted to open date tickets
or for another departure date.
- After departure:
Tickets cannot be cancelled or converted to open
date tickets or for another departure date.
LOW SEASON :
All other dates except those mentioned in HIGH SEASON
- Up to 1 hour prior to departure: Tickets are cancelled without
charge or can be converted to open date tickets or for another departure
date.
- 1 hour prior and up to the departure: 50% cancellation charge is applied and the tickets cannot be converted to open date tickets
or for another departure date.
- After departure:
Tickets cannot be cancelled or converted to open
date tickets or for another departure date.
ADRIATIC LINES
- A 100% refund, up to 22 days prior to departure.
- A 80% refund, from 21 days up to 8 days prior to departure.
- A 50% refund, from 7 days to 24 hours prior to departure.
- The Company has no obligation to refund in case of cancellations
made less than 24 hours prior to ship’s departure or if the
passenger does not report at check-in.
- EARLY BOOKING offer :
-
Reservations may be changed or cancelled without fees until 15th
March 2024.
Early Booking tickets are non-refundable after 15th March 2024.
-
If the travel dates or itineraries are changed or ticket is turned
into open date after 15th March 2024, difference between early
booking and brochure fares has to be paid – difference is calculated
on the affected leg.
* Valid for all accommodation and private vehicle categories.
* Discount is cumulative with all other offers/discounts provided by
the ferry line.
09a.
ANEM Ferries :
- You have the right to proceed with a cancellation without
cancellation fees, up to 30 minutes from the ticket’s issuance.
- Up to 1 hour before the scheduled departure date, tickets can be
canceled with a 50% cancellation fee.
- Tickets can be changed into open status only once and at least one
hour prior departure.
- After the departure of the trip, no modification / cancellation is
applicable in the system.
- Tickets can remain open until the end of the year they were
issued.
- In case of loss of the ticket, it is NOT possible to cancel it and
refund the price. In order to board the vessel, you will need to
purchase a new ticket.
10.
ANES Ferries :
-
Up to 14 days before
departure date: 100% refund on tickets value.
- Up to 7 days before departure date: 75% refund on tickets value.
- Up to 12 hours before departure date: 50% refund on tickets value.
- Cancellations made in less than 12 hours before departure are NOT
entitled to a refund.
- Alternatively tickets can be converted to open date tickets or for
another departure date till one hour before the departure.
11.
Blue Star Ferries :
CYCLADES - DODECANESE - NORTH AEGEAN - SPORADES ROUTES
HIGH SEASON :
15/03/24-16/03/24,
18/03/24, 22/03/24-23/03/24, 25/3/24, 26/04/24-12/05/24 &
01/06/24-29/09/24*
-
Up to 7 days prior to departure:
Tickets are cancelled without charge or
can be converted to open date tickets or for another departure date.
- Up to
12
hours prior to departure:
A
50% cancellation
charge
is applied
or converted to open date tickets or to travel another date.
- Up to the departure:
A 50% cancellation charge is applied and the tickets cannot be
converted to open date tickets or to travel another date.
- After departure:
Tickets cannot be cancelled or converted to open
date tickets or to travel another date.
*
For the period from 26/04/24-05/05/24 & from 20/06/24-22/06/24 for
all departures from Piraeus, Rafina, Volos, Kavala & Thessaloniki
and for the period 06/05/24-12/05/24 & 24/06/24-25/06/24 for all
departures to Piraeus, Rafina, Volos, Kavala & Thessaloniki, tickets
are cancelled without charge or converted to open date tickets or
for another departure date, up to 14 days prior to departure. Up to
7 days prior to departure, a 25% cancellation charge is applied or
alternatively tickets can be converted to open date tickets or for
another departure date. The same applies to all intermediate routes.
LOW SEASON : All other dates except those mentioned in HIGH SEASON
-
Up to
3 days prior to departure:
Tickets are cancelled without charge or
can be converted to open date tickets or for another departure date.
-
Up to
3 hours prior to departure:
A
50%
cancellation
charge
is applied
or converted to open date tickets or to
travel another date.
- Up to the departure:
A 50% cancellation charge is applied and the tickets cannot be
converted to open date tickets or to travel another date.
-
After departure:
Tickets cannot be cancelled or converted to open
date tickets or to travel another date.
OPEN DATE TICKETS :
- Open date tickets are cancelled without charge
when they have been originally issued as open date.
- For tickets that
have been converted to an open date, the cancellation policy for the
original tickets applies.
- If passengers wish to travel on a date when a higher fare is in
force, then they must pay the difference between the current and the
pre-paid open ticket fare.
PIRAEUS - HERAKLION & PIRAEUS -
CHANIA ROUTES
HIGH SEASON :
15/12/23-07/01/24,
15/03/24, 18/03/24, 26/04/24-12/05/24 & 20/06/24-08/09/24
-
Up to
14 days prior to departure:
Tickets are cancelled without charge or
can be converted to open date tickets or for another departure date.
-
Up to
7 days prior to departure:
A
25% cancellation
charge
is applied
or converted to open date tickets or to travel another date.
- Up to 2
hours prior to departure:
A
50% cancellation
charge
is applied
or converted to open date tickets or to travel another date.
- Up to the departure:
A 50% cancellation charge is applied and the tickets cannot be
converted to open date tickets or to travel another date.
- After departure:
Tickets cannot be cancelled or converted to open
date tickets or to travel another date.
LOW SEASON : All other dates except those mentioned in HIGH SEASON
- Up to 1 hour prior to departure:
Tickets are cancelled without charge or can be converted to open
date tickets or for another departure date.
- Up to the departure:
A 50% cancellation charge is applied and the tickets cannot be
converted to open date tickets or to travel another date.
-
After departure:
Tickets cannot be cancelled or converted to open
date tickets or to travel another date.
SARONIC ISLANDS
HIGH SEASON : 15/03/24-16/03/24, 18/03/24,
22/03/24-23/03/24, 25/3/24, 26/04/24-12/05/24 & 01/06/24-29/09/24*
- Up to
4 days prior to departure:
Tickets are cancelled without charge or can be converted to open
date tickets or for another departure date.
- Up to
4
hours prior to departure:
A
50% cancellation
charge
is applied
or converted to open date tickets or to travel another date.
- Up to the departure:
A 50% cancellation charge is applied and the tickets cannot be
converted to open date tickets or to travel another date.
- In Piraeus - Aegina - Agistri - Methana
route, tickets can be converted to open date tickets
or for another departure date, up to the departure.
- After departure:
Tickets cannot be cancelled or converted to open
date tickets or to travel another date.
* For the period from 26/04/24-05/05/24 & from
20/06/24-22/06/24 for all departures from Piraeus and for the period
06/05/24-12/05/24 & 24/06/24-25/06/24 for all departures to Piraeus,
tickets are cancelled without charge or converted to open date
tickets or for another departure date, up to 7 days prior to
departure. Up to 4 days prior to departure, a 25% cancellation
charge is applied or alternatively tickets can be converted to open
date tickets or for another departure date. The same applies to all
intermediate routes.
LOW SEASON : All other dates except those mentioned in HIGH SEASON
- 1 day prior to departure:
Tickets are cancelled without charge or
can be converted to open date tickets or for another departure date.
- Up to the departure:
A 50% cancellation charge is applied or alternatively tickets can be
converted to open date tickets or for another departure date.
- After departure:
Tickets cannot be cancelled or converted to open
date tickets or to travel another date.
OPEN DATE TICKETS :
- Open date tickets are cancelled without charge
when they have been originally issued as open date.
- For tickets that
have been converted to an open date, the cancellation policy for the
original tickets applies.
- If passengers wish to travel on a date when a higher fare is in
force, then they must pay the difference between the current and the
pre-paid open ticket fare.
12.
Bodrum Express Lines
:
- Tickets are refundable only during the issued day.
- No changes can be made after scheduled departure time.
- Can a ticket be neither cancelled nor refunded after scheduled
departure time.
- Open tickets are valid for 1 year.
13.
Cyclades Fast Ferries :
- From the date of issue of the ticket until 8 days before the
scheduled time of departure: tickets can be cancelled without
cancellation penalties if the whole body of the ticket is returned
or they can be converted to open date tickets.
- From 7 days up until the scheduled time of departure:
tickets can be cancelled with a cancellation penalty of 50% as long
as the whole body of the ticket is returned or alternatively, they
can be converted to open date tickets.
- After departure: Tickets cannot be cancelled, cannot be
converted to open date, and no change of date is possible.
* Tickets can only be cancelled by the travel agents by which they
were issued; they cannot be cancelled by phone. Persons wishing to
cancel a ticket must deliver it to the agency that has issued it.
14.
Dodecanese Flying Dolphins :
- Up to 14 days before
departure date: 100% refund on tickets value.
- From 14 days up to 7 days prior to the vessel’s scheduled date and
time of departure, a refund of 75% on the fare is granted.
- From 7 days to 3 days prior to the vessel’s scheduled date and
time of departure, a refund of 50% on the fare is granted.
- No Refund Is Given and 100% Cancellation will be charged for
cancellations occurred from 2 days till the departure time of the
scheduled voyage.
- Alternatively, the passenger is given the possibility to convert
these tickets into Open Date (Open) in order to use them on a future
trip, provided that the request has been made before departure.
- After the vessel’s departure tickets cannot be cancelled, cannot
be converted to Open Date (Open) and cannot be transferred to
another date.
- Tickets cannot be cancelled via telephone. Tickets can be
cancelled or converted only by the travel agent that issued them or
by the company’s central port agent.
15.
Dodekanisos Seaways :
- 7 days prior the departure of the ship: Tickets are cancelled
without charge or can be
converted to open date tickets or for another departure date.
- 7 days until 1 hour prior the departure of the ship: A 50%
cancellation charge is applied or
alternatively tickets can be converted to open date tickets or for
another departure date.
- After the departure: Tickets cannot be canceled, cannot be
converted to open date tickets,
and cannot travel another date.
- The passenger may convert a ticket to open date ticket until one
hour prior the departure of
the vessel (the departure date/time that appears on the ticket). The
open date ticket then
will be valid for a period of one year from the initial travel date
that appears on the ticket.
There is no returning fare applied or cancellation percentage at
open date tickets.
- Tickets cannot be cancelled via telephone. Tickets can be
cancelled or converted only from
the travel agency that issued them or by the company’s central port
agent.
16.
Euro Seas Seaways : -
17.
European Seaways :
- Cancellation up to 30 days before departure:
90% refund.
- Cancellation from 29 days till 7 days before departure: 70%
refund.
- Cancellation from 6 days till 48 hours before departure:
50% refund.
- Cancellation in less than 48 hours prior to departure and for
non-show tickets: non refundable.
The refund is only made by the agency that has issued the ticket.
18.
Exas Shipping :
For the periods 07/05/2024
- 31/07/2024 & 01/09/2024 - 26/10/2024 :
- Tickets can be canceled without cancellation fees up to 24
hours before departure.
- From 24 hours up to 12 hours before the scheduled departure time,
50% of the original ticket value is refunded.
- After 12 hours, no changes are made.
- After departure, tickets cannot be changed.
For the periods 01/08/2024 - 31/08/2024 :
- Tickets can be canceled without cancellation fees up to 48
hours before departure.
- From 48 hours up to 24 hours before the scheduled departure time,
50% of the original ticket value is refunded.
- After 24 hours, no changes are made.
- After departure, tickets cannot be changed.
19.
Golden Star Ferries :
- Up to 14 days before departure: 100% refund or change to open date
ticket.
- From 14 days up to 7 days before departure: 75% refund or change
to open date ticket.
- From 6 days up to 12 hours before departure: 50%
cancellation fee.
- Tickets cannot been cancelled or changed to open date after
vessel’s departure.
20.
Goutos Lines :
-
Tickets cancelled up to 48 hours before the ship’s departure
time have no charge.
- Tickets cancelled up to 12 hours before the ship’s departure
(exact time) have 50% refund of the fare.
- For cancellations made in less than 12 hours before departure time
fare CANNOT be refunded.
- After departure: Tickets cannot be cancelled, cannot be converted
to open date, and no change of date is possible.
- Tickets can be cancelled only by the issuing agency. Passengers
wishing to cancel their tickets must present them to the issuing
agency.
- Tickets’ phone cancellations are not permitted.
- There is a choice of change in Open-Date tickets to be used in a
next trip.
- Tickets converted to Open-Date tickets have a 50% cancellation
charge.
- In cases where the scheduled itinerary is not carried out through
the fault of the company or due to force majeure (e.g. prohibition
of departure owing to weather conditions), the entire value of the
ticket is returned to the passenger.
21.
Grandi Navi Veloci :
- From booking and up to 20
days before departure: 25%.
- From 19 days and until 4 days before departure: 30%.
- From 3 days and until 2 hours before departure: 50%.
- No refund for Advance Bookings.
- No refund shall be paid for cancellations made less than 2 hours
before expected departure, or to passengers not boarding.
-
There is no option for partial cancellation of a ticket, therefore
cancellation shall refer to the entire voyage.
- The calculation of the terms shall run from the day following the
cancellation date and includes the date of departure.
22.
Grimaldi Lines :
The following cancellation fees apply on the total amount of the
ticket (passengers, vehicles, pets, other items)* :
-
10% penalty (plus fix dues) up to 30 days prior to sailing.
-
30% penalty (plus fix dues) from 29 to 7 days prior to sailing.
-
50% penalty (plus fix dues) from 6 to 2 days prior to sailing.
-
100% penalty (plus fix dues), 1 day or less from departure and no
show.
-
Both for tickets purchased with standard rate and for
those with special rate, any pre-purchased services (meals, pet kit,
shuttle bus Naples-Civitavecchia a / r) are fully refunded if the
cancellation occurs within 2 days from the departure date. In case
of cancellation made from the day before departure, however, there
is no refund.
-
For special fare tickets, cancellation does not entitle
you to any refund unless otherwise provided for by the conditions of
applicability of the special offer.
- Requests for cancellation of a Standard
fare ticket will not be accepted if it has already been subject,
twice, to a change in date, time and / or line.
- No reimbursement is due for failure to board due to refusal by the
authorities or lack / insufficiency of the passenger or vehicle
document.
23.
Hellenic Seaways (Operated by Blue Star Ferries) :
CYCLADES - DODECANESE - NORTH AEGEAN - SPORADES ROUTES
HIGH SEASON : 15/03/24-16/03/24, 18/03/24,
22/03/24-23/03/24, 25/3/24, 26/04/24-12/05/24 & 01/06/24-29/09/24*
- 7 days prior to departure:
Tickets are cancelled without charge or
can be converted to open date tickets or for another departure date.
- 4 hours prior to departure:
A
50% cancellation
charge
is applied
or converted to open date tickets or to travel another date.
- Up to the departure:
A 50% cancellation charge is applied and the tickets cannot be
converted to open date tickets or to travel another date.
- After departure:
Tickets cannot be cancelled or converted to open
date tickets or to travel another date.
* For the period from 26/04/24-05/05/24 & from
20/06/24-22/06/24 for all departures from Piraeus, Rafina, Volos,
Kavala & Thessaloniki and for the period 06/05/24-12/05/24 &
24/06/24-25/06/24 for all departures to Piraeus, Rafina, Volos,
Kavala & Thessaloniki, tickets are cancelled without charge or
converted to open date tickets or for another departure date, up to
14 days prior to departure. Up to 7 days prior to departure, a 25%
cancellation charge is applied or alternatively tickets can be
converted to open date tickets or for another departure date. The
same applies to all intermediate routes.
LOW SEASON : All other dates except those mentioned in HIGH SEASON
- 3 days prior to departure:
Tickets are cancelled without charge or
can be converted to open date tickets or for another departure date.
- 1 hour prior to departure:
A
50%
cancellation
charge
is applied
or converted to open date tickets or to
travel another date.
- Up to the departure:
A 50% cancellation charge is applied and the tickets cannot be
converted to open date tickets or to travel another date.
-
After departure:
Tickets cannot be cancelled or converted to open
date tickets or to travel another date.
OPEN DATE TICKETS :
- Open date tickets are cancelled without charge
when they have been originally issued as open date.
- For tickets that
have been converted to an open date, the cancellation policy for the
original tickets applies.
- If passengers wish to travel on a date when a higher fare is in
force, then they must pay the difference between the current and the
pre-paid open ticket fare.
SARONIC ISLANDS
HIGH SEASON : 15/03/24-16/03/24, 18/03/24,
22/03/24-23/03/24, 25/3/24, 26/04/24-12/05/24 & 01/06/24-29/09/24*
- 4 days prior to departure:
Tickets are cancelled without charge or can be converted to open
date tickets or for another departure date.
-
4
hours prior to departure:
A
50% cancellation
charge
is applied
or converted to open date tickets or to travel another date.
- Up to the departure:
A 50% cancellation charge is applied and the tickets cannot be
converted to open date tickets or to travel another date.
In Piraeus - Aegina - Agistri - Methana
route, tickets can be converted to open date tickets
or for another departure date, up to the departure.
- After departure:
Tickets cannot be cancelled or converted to open
date tickets or to travel another date.
* For the period from 26/04/24-05/05/24 & from
20/06/24-22/06/24 for all departures from Piraeus and for the period
06/05/24-12/05/24 & 24/06/24-25/06/24 for all departures to Piraeus,
tickets are cancelled without charge or converted to open date
tickets or for another departure date, up to 7 days prior to
departure. Up to 4 days prior to departure, a 25% cancellation
charge is applied or alternatively tickets can be converted to open
date tickets or for another departure date. The same applies to all
intermediate routes.
LOW SEASON : All other dates except those mentioned in HIGH SEASON
- 1 day prior to departure:
Tickets are cancelled without charge or
can be converted to open date tickets or for another departure date.
- Up to the departure:
A 50% cancellation charge is applied or alternatively tickets can be
converted to open date tickets or for another departure date.
- After departure:
Tickets cannot be cancelled or converted to open
date tickets or to travel another date.
OPEN DATE TICKETS :
- Open date tickets are cancelled without charge
when they have been originally issued as open date.
- For tickets that
have been converted to an open date, the cancellation policy for the
original tickets applies.
- If passengers wish to travel on a date when a higher fare is in
force, then they must pay the difference between the current and the
pre-paid open ticket fare.
23a.
Ioniansea Ferries :
- Cancellation of tickets is only allowed 72 days before the
departure of the ship with a full refund of the fare.
- For cancellations made less than 72 hours before departure, the
fare is not refunded.
- Conversion of tickets to open is allowed up to 72 hours before
departure.
24.
Ionian Seaways - Ionian Cruises
:
- From the date of the ticket issue and up to 30 days before the
scheduled departure, the fare of the ticket is fully refundable.
- From 29 days to 7 days before the scheduled departure, 75% refund
of the ticket value.
- From 6 days to 24 hours before the scheduled departure, 50% refund
of the ticket value.
- In less than 24 hours of the scheduled departure, the fare is not
refunded.
- Tickets can be refunded or converted only by the issuing agency or
by the Company in case of online booking.
- Tickets cannot be cancelled by telephone.
- NON-SHOW tickets are not refundable.
24a.
Ionion P. Lines
:
- Cancellation of tickets is only allowed 72 hours before the
departure of the ship with a full refund of the fare.
- For cancellations made less than 72 hours before departure, the
fare is not refunded.
- Conversion of tickets to open is allowed up to 72 hours before
departure.
24b.
Joy Cruises
:
- 100% refund,
if the cancellation is made more than 1 week from the departure
date.
- 75% refund, if the cancellation is made 1 week before the
departure date.
- 50% refund, if the cancellation is made 3 days before the
departure date.
- The shipping company has no obligation to refund any amount of
money in case of cancellation less than 24 hours before departure or
if the passenger does not show up for boarding.
- In the event of a change in the date of your tickets, the refund
is not valid.
- Part of the reservation is not cancelled.
25.
Finikas Lines - Marina Maritime
:
- From the date of the ticket issue and up to 30 days before the
scheduled departure, the fare of the ticket is fully refundable.
- From 29 days up to 7 days before the scheduled departure: 75%
refund.
- From 6 days up to 24 hours before the scheduled departure: 50%
refund.
- In less than 24 hours of the scheduled departure the fare is not
refunded.
- Tickets can be refunded or converted only by the issuing agency or
by the Company in case of online booking.
- Tickets cannot be cancelled by telephone.
- NON-SHOW tickets are not refundable.
26.
Karystia Lines :
- Tickets canceled up to 24 hours before departure no cancellation
fees are applied. If cancellation occurs within 24 hours prior
departure, 50%. cancellation fees are being applied.
- Tickets may be converted to open, up to 24 hours prior Departure.
24 hours or less prior departure changes are not permitted.
- Open tickets are valid only for the year the initial tickets were
issued.
- Option: 10 days from booking date or 3 days before itinerary.
26a.
Kasos Princess :
- After the vessel's departure, tickets cannot be cancelled, cannot
be converted to Open Date (Open) and cannot be transferred to
another date.
27.
Kerkyra Lines :
- For cancellations
up to 7 days before the scheduled departure time of the ship, 100%
of the fare value is refunded.
- For cancellations up to 12 hours before the scheduled departure
time of the ship, 75% of the fare value is refunded.
- For cancellations made within less than 12 hours from the
scheduled departure time of the ship, no refund will be made.
28.
Kerkyra Seaways - Makedonia IV - Lefkimmi Lines :
- For cancellations over 7 days before the
scheduled departure time, 100% of the ticket fare is refunded.
- For cancellations up to 7 days before the scheduled departure
time, 75% of the ticket fare is refunded.
- For cancellations up to 3 days before the scheduled departure
time, 50% of the ticket fare is refunded.
- For cancellations less than 24 hours before the scheduled departure,
there is no refund.
29.
Lafasi MC
:
HIGH SEASON : 01/04 - 15/10 & 15/12 - 15/01
- Up to one day before departure, 100% of the fare is
refunded.
- The same or even after departure, tickets are not canceled
and are not converted to an open date, while a change of date is not
possible.
LOW SEASON : 16/01 - 30/03 & 16/10 - 14/12
- Up to one hour before departure, tickets are canceled
without cancellation fees or converted to an open date.
- After departure, tickets are not canceled and are not
converted to an open date, while a change of date is not possible.
*Tickets are only canceled by the issuing agencies. It is not
possible to cancel by phone. Interested parties should submit their
tickets to the issuing agency.
29a.
Lefkada
Palace
:
- For cancellations
up to 14 days before the scheduled departure time of the ship, 100%
of the fare value is refunded.
- For cancellations
up to 7 days before the scheduled departure time of the ship, 75% of the fare value is refunded.
- For cancellations up to 12 hours before the scheduled departure
time of the ship, 50% of the fare value is refunded.
- For cancellations made within less than 12 hours from the
scheduled departure time of the ship, no refund will be made.
30.
Levante Ferries
:
- Up to 14 days before departure date: 100% refund on tickets value.
- Up to 7 days before departure date: 75% refund on tickets value.
- Up to 12 hours before departure date: 50% refund on tickets value.
- Cancellations made in less than 12 hours before departure are NOT
entitled to a refund.
- Alternatively tickets can be converted to open date tickets or for
another departure date till one hour before the departure.
31.
Liberty Lines
:
- 10% for cancellations, up to the day before departure.
- 25% for cancellations, on the day of departure and up to 30
minutes before the same.
31a.
Magic Sea Ferries
:
- Up to 14 days from the scheduled date and time of travel:
Fare refund without cancellation fees or Change to open date tickets
or Change to new travel date tickets.
- Up to 7 days from the scheduled date and time of travel:
Refund of 75% of the fare or Change to open date tickets or Change
to new travel date tickets.
- Up to 12 hours before departure: Refund of 50% of the fare
or Change to open date tickets or Change to new travel date tickets.
- Up to 3 hours before departure: Change to open date tickets
or Change to new travel date tickets.
- In less than 3 hours, until departure time: Tickets are not
converted into open date tickets or new travel date tickets.
- After departure: The fare is non-refundable. Tickets are
not convertible to open date tickets, nor to new travel date
tickets.
31b.
Maistros
:
- Regarding the terms of the tickets, free cancellation or
conversion to Open until the time of departure is allowed.
31c.
Makri Travel
:
- For cancellation 48 hours before the departure, there will be
100% ticket refund.
- No reservation changes can be made, no tickets can be canceled and
no refunds will be made after the scheduled departure time.
32.
Meander Travel
:
- In the event of no show, 100% cancellation fee will apply.
- In the event of the cancellations due to the bad weather
conditions there will be no refund.
33.
Minoan Lines :
DOMESTIC LINES
- From the date of the ticket issue and up to 14 days before the
scheduled departure, the fare of the ticket is fully refundable.
- From 13 days up to 7 days before the scheduled departure: 75%
refund.
- From 6 days up to 12 hours before the scheduled departure: 50%
refund.
-
From
12 hours up to the
scheduled departure:
Tickets cannot be cancelled or converted to open date tickets or for
another departure date.
ADRIATIC LINES
- From the date of the ticket issue and up to 30 days before the
scheduled departure: 90% refund
(+10€).
- From 29 days up to 7 days before the scheduled departure: 70%
refund
(+10€).
- From 6 days up to 2 days before the scheduled departure: 50%
refund
(+10€).
- On the day of the scheduled departure: the fare is not refunded.
- Tickets can be refunded only by the issuing agency.
- EARLY BOOKING offer :
*Early Booking tickets can be canceled without cancellation fees up
to 20 days before the trip. Τhe trip dates of tickets can be changed
or altered to open date. If the trip dates of Early Booking tickets
have been changed or altered to open date, the Early Booking
discount no longer applies on the altered leg(s) of the trip and the
resulting price difference must be paid when the new date is
decided.
*Not applicable to fixed charges. Not applicable to Open-Date
bookings.
34.
Naviera Armas
:
- Three days before the date the ship departs: 15% of the
total ticket price.
- After the date the ship departs: 25% of the fare price.
- More than three days before the departure date: 0%
expenses.
- If it is cancelled on the same day as the one the ticket was
issued, the only expenses are the Shipping Company fee.
- In the event that the trip has been cancelled for causes
attributable to the ferry operator: 0% expenses.
35.
Nova Ferries
:
- Up to 24 hours prior to departure: Tickets are fully
refundable or new tickets of
same or greater value can be issued for a different date/time (also
depending on availability).
- Between 24 hours and 1 hour prior to departure: Tickets are NOT
refundable. Passengers can only issue new tickets for a different
date/time and of the same or greater value (also depending on
availability).
- For less than 1 hour prior to departure: No refund or amendment
of tickets is possible.
- Ticket Loss: In case of loss of ticket(s) passenger(s) must
purchase new tickets and pay for them again.
36.
Phoenix Marine Ltd :
-
We would like to inform you that as of 29/5/2016 and
after information received from the Ministry Of Mercantile Marine
and Island Policy as well as the Port Treasury Committee of the
South East Aegean Islands in the Line between Fethiye and Rhodes it
is also I effect the article No 20 of Law 3622/2007 as published at
the National Gazette No 281 / A of 20.12.2007 consequently all
passengers will be charged € 6 per person including the special ISPS
- Charge Port Tax.
37. Red Star Ferries :
- Cancellation up to 30 days before departure: 90%
refund.
- Cancellation from 29 days till 7 days before departure: 70%
refund.
- Cancellation from 6 days till 48 hours before departure:
50% refund.
- Cancellation in less than 48 hours prior to departure and for
non-show tickets: Non refundable.
- The refund is only made by the agency that has issued the
ticket.
37a. San Lorenzo Ferries :
- Up to 14 days before the scheduled departure time: The
tickets are canceled with a refund of 100%.
- Up to 7 days before the scheduled departure time: The tickets are
canceled with a refund of 75% of the fare.
- Up to 12 hours before the scheduled departure time: The tickets
are canceled with a refund of 50% of the fare.
- Tickets can be converted to open date tickets (OPEN) up to 1 hour
before the scheduled departure time.
37b. Saos Ferries :
- 100% refund of the ticket price up to 14 days before the
scheduled departure of the ship.
- 75% refund of the ticket price up to 7 days before the scheduled
departure of the ship.
- 50% refund of the ticket price up to 12 hours before the ship's
scheduled departure.
- After the departure of the ferry tickets are not canceled and
there is no possibility to change the date of the trip.
- Where a passenger or vehicle ticket has already been modified
during the 14 days preceding the initial date of travel, the above
refunds shall not apply and the price shall not be refunded.
38.
Saronic Ferries :
- Up to 24 hours prior to departure: Tickets are fully
refundable or new tickets of
same or greater value can be issued for a different date/time (also
depending on availability).
- Between 24 hours and 12 hour prior to departure:
50%
refundable. Passengers can only issue new tickets for a different
date/time and of the same or greater value (also depending on
availability).
- Between 12 hours and 1 hour prior to departure: Tickets are NOT
refundable. Passengers can only issue new tickets for a different
date/time and of the same or greater value (also depending on
availability).
- For less than 1 hour prior to departure: No refund or amendment
of tickets is possible.
- Ticket Loss: In case of loss of ticket(s) passenger(s) must
purchase new tickets and pay for them again.
39.
Sea Dreams :
- Up to 24 hours prior to departure: 100% refund.
- Up to 12 hours prior to departure: 50% refund.
- 12 hours or less prior to departure: No refund.
- Alternatively, tickets can be converted to “Open date tickets”,
for another departure date, up to one hour prior to original
departure.
40.
Sarris Cruises & Lines :
- For cancellations up to 7
days before the scheduled departure,
100% of fare is refunded.
- For cancellations up to 24 hours before the scheduled departure,
50% of the fare is refunded.
- For cancellations less than 24 hours from the scheduled departure,
no refund will be made.
41.
Sea Speed Ferries :
HIGH SEASON
:
- Up to 14 days before departure:
tickets are cancelled without cancellation fees or can be
transferred for another date or can be converted to open date
tickets for later use.
- From 14 days up to 12 hours before departure:
tickets can change date or can be converted to open date tickets
or can be cancelled with 50% cancellation fees.
- Less than 12 hours up to 4 hours before departure:
tickets can be cancelled with 50% cancellation fees, cannot be
transferred to another date or converted to open.
- Less than 4 hours and up to the time of departure or after the
departure:
tickets cannot be cancelled, transferred to another date or
converted to open.
Open date tickets can be cancelled only if they were originally
issued as open date tickets. Tickets that have been converted to
open can be cancelled with 50% cancellation fees.
LOW SEASON :
- Up to 4 days before departure:
tickets are cancelled without cancellation fees or can be
transferred for another date or can be converted to open date
tickets for later use.
- From 4 days up to 4 hours before departure:
tickets can change date or can be converted to open date tickets
or can be cancelled with 50% cancellation fees.
- Less than 4 hours and up to the time of departure:
tickets can be cancelled with 50% cancellation fees.
After the departure, tickets cannot be cancelled, transferred to
another date or converted to open.
42.
Sea Jets :
- Up to 14 days before departure: 100% refund
- Up to 7 days before departure: 75% refund
- Up to 12 hours before departure: 50% refund
- For cancellations made in less than 12 hours before the departure
no refund can be made.
Tickets can also be converted to open date tickets (open) at least
24 hours before departure. Open date tickets can be replaced with
another date tickets for any route subject to availability (valid
for one year and it can not be canceled, the fare is
non-refundable).
43.
Sebeco Lines :
- Up to 14
days prior to departure: 100% refund.
- Up to
7
days prior to departure:
75% refund.
- Up to 12 hours prior to departure:
50% refund.
NOTE: All tickets may be changed into Open Date Tickets up to three
(3) hours prior the time of scheduled departure.
After the departure, tickets cannot be cancelled, transferred to
another date or converted to open.
44.
Skyros Shipping :
- Up to 14 days before departure: 100% refund
- Up to 7 days before departure: 75% refund
- Up to 12 hours before departure: 50% refund
- For cancellations made in less than 12 hours before the departure
no refund can be made.
*Tickets are only canceled by the issuing agencies. It is not
possible to cancel by phone. Interested parties should submit their
tickets to the issuing agency.
45.
Sky Marine Ferries :
- No Refund Is Given for cancellations occurred from 1 day till
the departure time of the scheduled voyage.
- Up to 24 hours before departure date: 100% refund on tickets
value.
- In case the passenger asks for refund for one leg of Open Return
or Same Day Return ticket he is entitled to the refund equal the
difference between the value of One Way ticket price and the amount
he has paid.
- Alternatively, the passenger is given the possibility to convert
these tickets into Open Date (Open) in order to use them on a future
trip, provided that the request has been made before departure.
- After the vessel's departure tickets cannot be cancelled and
refunded.
45a.
Small Cyclades Lines :
- 7 days before the departure, ticket cancellation without a
cancel fee.
- 6 days before and to departure time, ticket cancellation with a
50% cancel fee.
- Turning tickets to open date, 4 hours before departure.
46.
Sunrise Lines :
- From the date of issue of the ticket and up to 7 days before
the scheduled departure date: refund of the entire value of the
ticket.
- From 6 days up to 3 days before the scheduled departure date:
refund of 75% of the ticket value.
- From 3 days up to 12 hours before the scheduled departure time:
refund of 50% of the ticket value.
- From 12 hours until the scheduled departure time: the fare is
nonrefundable.
47.
Superfast Ferries :
ADRIATIC LINES
- A 100% refund, up to 22 days prior to departure.
- A 80% refund, from 21 days up to 8 days prior to departure.
- A 50% refund, from 7 days to 24 hours prior to departure.
The Company has no obligation to refund in case of cancellations
made less than 24 hours prior to ship’s departure or if the
passenger does not report at check-in.
- EARLY BOOKING offer :
-
Reservations may be changed or cancelled without fees until 15th
March 2022.
Early Booking tickets are non-refundable after 15th March 2022.
-
If the travel dates or itineraries are changed or ticket is turned
into open date after 15th March 2022, difference between early
booking and brochure fares has to be paid – difference is calculated
on the affected leg.
* Valid for all accommodation and private vehicle categories.
* Discount is cumulative with all other offers/discounts provided by
the ferry line.
48.
Trasmapi :
- A claim for refund submitted 7 days before departure is
subject to a deduction of 10%.
- A claim for refund submitted at least 48 hours before departure
is subject to a deduction of 20%.
- Tickets presented for cancellation outside the above mentioned
periods will not be accepted.
*An OPEN tickets is valid for one year from date of issue.
*Tickets are only canceled by the issuing agencies. It is not
possible to cancel by phone. Interested parties should submit their
tickets to the issuing agency.
49.
Triton Ferries :
HIGH SEASON :
- Up to 7 days prior to departure: Tickets are cancelled without
charge or can be converted to open date tickets or for another
departure date.
- From 7 days and up to 2 hours prior to departure: A
50%
cancellation charge is applies of alternatively tickets can be
converted to open date tickets or for another departure date.
- 2 hours prior and up to the departure: A 50% cancellation charge
is applied.
Tickets cannot be converted to open
date tickets or for another departure date.
- After departure: Tickets cannot be cancelled or converted to open
date tickets or for another departure date.
LOW SEASON :
- Up to 3 days prior to departure: Tickets are cancelled without
charge or can be converted to open date tickets or for another
departure date.
- From 3 days prior
and up to 2 hours prior to departure: A 50% cancellation
charge is applied or alternatively tickets can be converted to open
date tickets or for another departure date.
- 2 hours prior and up to the departure: A 50% cancellation charge
is applied.
Tickets cannot be converted to open
date tickets or for another departure date.
- After departure: Tickets cannot be cancelled or converted to open
date tickets or for another departure date.
50.
Turyol s.s :
International Ticket :
- In cases when there is more than 1 hour to the departure time,
ticket changes or returns are only made over the applicable price
and within the period of the trip after the 30% of the ticket price
is deducted.
- In cases where there is less than 1 hour to the departure time,
no changes and returns of the tickets are carried out.
Ayvalık - Lesbos & Cesme - Chios :
- No cancellation or refund on all tickets. Only, Date - Time
change can be made.
- A once, Date - Time change can be made on all tickets, until 48
hours below.
- For all tickets types, Date change cannot be made less than 48
hours to the ship's departure.
51.
Ventouris Ferries
(Perla EE / Nobel Maritime) :
- A 100% refund, up to 91 days
prior to departure.
- A 80% refund, from 90 days up to 8 days prior to departure.
- A 50% refund, from 7 days to 24 hours prior to departure.
*The company has no obligation to refund in case of cancellations
made less than 24 hours prior to ship's departure or if the
passenger does not report at check-in.
52.
Zante Ferries :
HIGH SEASON :
04/03/22 - 07/03/22, 20/04/22 -
26/04/22, 29/04/22 - 02/05/22, 10/06/22 - 13/06/22, 04/07/22 -
04/09/2022
- Ticket cancellations can be made up to 5 days before the departure
of the ship. Tickets are canceled without cancellation fees or
converted to an open date or other date.
-
From 5 days to 12 hours before departure there is 50% cancellation
fee or tickets are converted for another date or on an open date.
LOW SEASON :
All other dates except those mentioned in HIGH SEASON
- Ticket cancellations can be made up to 3 days prior to departure.
Tickets are canceled without cancellation fees or converted to an
open date or other date.
-
From 3 days up to 2 hours prior to the departure of the ship, there
is 50% cancellation fees or the tickets are converted into an open
date.
*For all periods after the departure of the ship the tickets
are not canceled and are not converted to an open date unless the
passenger can travel for reasons of force majeure and there is the
relevant document confirming the event.
In any case, please do not hesitate to contact us at booking@ferries.gr
*
Attention :
*
Reservation Fee and Delivery Expenses are not refundable.
*
*
Our agency charges an extra 5% cancellation fee on the refundable amount.
*
*
Please check again that your
email address is correct before finalizing the online reservation or
before submitting a
reservation form request.
- If it is wrong, you will not receive a reservation confirmation
and we will not be able to reach you in case of an emergency.
- If for some reason you don’t receive the confirmation email or a
reply from us, please also check your spam or junk emails.
*
Paleologos S.A. does not charge fees for
ticket collection at our head office or port kiosks in Heraklion
Crete but some agencies have a(n) (extra) fee when printing the
prepaid tickets.
*
Ticket alterations or cancellations are
accepted from Monday to Friday from 09:00 to 17:00 (Greek local
time), at least 48 hours prior departure.
*
Clients are obligated to inform us via
email regarding any change or cancellation by providing their
booking details and contact information. If not, they are
responsible for the not proper and timely services provided and for
the additional charges that may occur by not following all the
above.
*
Ticket Changes :
Α)
For every change per booking there is a fee of :
•
3.00 Euro for bookings up to 50.00 Euro
•
5.00 Euro for bookings up to 150.00 Euro
•
10.00 Euro for bookings over 150.00 Euro
Β) If you have the tickets in hands, you ought to return them to us.
The new tickets can either be sent to you if you agree to pay the
delivery cost again or we can arrange for you to collect them at the
port office on the departure day free of charge.
* Printing of Tickets, and the provision of services at the
request of passengers (modifications, alterations, upgrades, etc.)
may lead to additional charge from the Central Agents. Central-Port
agencies are individual private entities, and Paleologos S.A. bears
no responsibility for any pricing & service charge.
* Loss of tickets
:
If you lose your tickets, you
have to :
1) State the loss by writing to Paleologos S.A.
2) In order to travel, it will be necessary to purchase new tickets.
Provided that, by the end of the year the Shipping Company audit
files show that the ticket(s) have not been used you are eligible
either for a refund or a new ticket of equal value. This condition
depends on the ferry company.
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